Client Care

Frequently Asked Questions

Everything you need to know about our grading tiers, flat measurements, free nationwide delivery, and 3-day return assurance.

Client Care Directory

Direct Assistance

Lahore Client Concierge

Need immediate help with sizing, order changes, or returns? Message our team directly.

WhatsApp Support

thriftedwear.pk@gmail.com Mon – Sat · 10 AM – 10 PM PKT

Are all garments authenticated and sanitized before shipping?

Yes. Every item is inspected for label, fabric, and hardware authenticity, then professionally steam-sanitized before being photographed and packed.

What is the difference between Premium and Used condition?

Premium pieces are Grade A+ / mint condition with virtually zero visible wear. Used pieces are authenticated pre-loved garments with natural character or gentle wash, always transparently noted.

Is shipping really free across Pakistan?

Yes. Enjoy complimentary express shipping on all products across Pakistan with zero minimum order requirement.

Which payment methods do you accept?

We offer nationwide Cash on Delivery (COD) as well as direct Bank Transfer across Pakistan.

What if an item does not fit as expected?

We provide exact flat measurements on every listing and offer a hassle-free 3-day return or exchange window. Simply message us on WhatsApp with your Order ID.